Who We Are
About Us
Your trusted pre-owned vehicle dealer in Rustenburg, North West — built on transparency, fair pricing and genuine aftercare.
Our Story
About Rustenburg Motorama
FSP 20558 TREATING CUSTOMERS POLICY STATEMENT
Rustenburg Motorama believes that the fair treatment of customers is essential to the success of its business. Customers are our most valuable asset and are a key stakeholder in the business, both directly and because of the influence the quality of the customer experience has on the businesses’ relationships with other crucial stakeholders.
We are fully committed to providing the highest standards of customer-centric financial services and our aim is to ensure we deliver a user-friendly, robust, reliable and cost-effective service. Treating Customers Fairly principles (TCF) are applied across all business sectors in the course of our general business activities.
Our treating customers fairly (TCF) policy is centred around the guidance provided by the Financial Services Board (FSB) to ensure we consistently deliver fair outcomes to our customers and take responsibility for the business and staff (at all levels) providing an enhanced service quality to customers, based on a culture of openness and transparency.
This Policy Statement has been prepared in order to demonstrate compliance with the six desired outcomes of the FSB’s 6 TCF Principles
What Drives Us
Our Values
Trust
Consumers can be confident that they are dealing with a motor dealership where the fair treatment of customers is central to our culture.
Right product
Products and services marketed and sold are carefully selected to meet the needs of identified consumer groups and are targeted accordingly.
Informed
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Address needs
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Meet Expectations
Consumers are proved with products that perform as they have been led to expect., the service is of an acceptable standard.
Easy
Consumers do not face unreasonable post-sale barriers imposed by the dealership to make product enquiries, submit a claim or make a complaint.
People First
Our relationship doesn't end at the vehicle handover. We're here for after-sales support and your next vehicle too.
Quality Assurance
Full roadworthy certification on every vehicle — quality is standard.
Trusted & Accredited
Our Partners
MULTI-LENDER FINANCE
Approved finance intermediary working with multiple banks to secure the best rate for our clients.
MOTOR INDUSTRY OMBUDSMAN
We help uphold fairness, improve industry practices, and resolve disputes that cannot be settled directly.
IDA MEMBER
Proud member of the Independent Dealers Association — upholding industry standards and ethical practices.
M-SURE
M-Sure Warranties available from Rustenburg Motorama
Our Warranty Partners
Come Visit Us
Cnr Beyers Naudé & Von Wielligh Street, Rustenburg · Mon–Fri 7:30–18:00 · Sat 8:00–12:00 · Sun Closed
82 Bosch Street, Rustenburg · Mon–Fri 8:00–18:00 · Sat 8:00–13:00 · Sun Closed
