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FSP 20558 TREATING CUSTOMERS POLICY STATEMENT

Fingraan Motors CC believes that the fair treatment of customers is essential to the success of its business. Customers are our most valuable asset and are a key stakeholder in the business, both directly and because of the influence the quality of the customer experience has on the businesses’ relationships with other crucial stakeholders.

We are fully committed to providing the highest standards of customer-centric financial services and our aim is to ensure we deliver a user-friendly, robust, reliable and cost-effective service. Treating Customers Fairly principles (TCF) are applied across all business sectors in the course of our general business activities.

Our treating customers fairly (TCF) policy is centred around the guidance provided by the Financial Services Board (FSB) to ensure we consistently deliver fair outcomes to our customers and take responsibility for the business and staff (at all levels) providing an enhanced service quality to customers, based on a culture of openness and transparency.

This Policy Statement has been prepared in order to demonstrate compliance with the six desired outcomes of the FSB’s 6 TCF Principles

OUR VALUES

We go through extensive training so that we may provide you with the knowledge you need to make the correct decision in choosing the car that is right for you.

• TRUST
  Consumers can be confident that they are dealing with a motor dealership where the fair treatment of customers is central to our culture.
• RIGHT PRODUCT
  Products and services marketed and sold are carefully selected to meet the needs of identified consumer groups and are targeted accordingly.
• INFORMED
  Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
• ADDRESS NEEDS
  Where consumers receive advice, the advice is suitable and takes account of their circumstances.
• MEET EXPECTATIONS
  Consumers are proved with products that perform as they have been led to expect., the service is of an acceptable standard.
• EASY
  Consumers do not face unreasonable post-sale barriers imposed by the dealership to make product enquiries, submit a claim or make a complaint.